Terms of Service

Rervva provides web-based studio management software: an online booking site, a multi-staff calendar, a client record system, messaging, a press-on product storefront, gift cards, packages and reporting. We provide the software; you operate your own studio and are responsible for the services you sell to your own clients.

You must be at least 18 and able to enter a binding contract. You are responsible for keeping your login credentials secure and for all activity under your account. One studio workspace per subscription; add staff members inside your workspace rather than sharing a login.

New studios receive a 14-day free trial with full access. A valid payment card is required to start the trial in order to prevent abuse. Trials are limited to one per business and per payment instrument; creating additional accounts to obtain repeat trials is a breach of these terms and we may suspend the accounts involved.

After the trial the subscription is $19 USD per month, billed automatically to the card on file until cancelled. Prices are exclusive of any applicable taxes.

In addition, a 2% platform fee applies to payments you process through the platform (deposits, shop orders, packages and gift cards). Payment processing fees charged by our payment provider are separate and set by that provider. Payments you take in cash or outside the platform incur no platform fee.

If a payment fails, your workspace is locked until the card is updated. Your data is retained during a lock and is not deleted for at least 30 days.

You may cancel at any time from the Billing screen. Cancellation stops future renewals; access continues until the end of the paid period. See our Refunds & Cancellations policy for refund details.

Client payments are processed through a connected payment account in your own name. Funds settle directly to your bank account under the payment provider's terms; we never hold your funds. You are responsible for fulfilling the appointments and products your clients purchase, for chargebacks and refunds on those transactions, and for your own tax obligations.

You own your studio's content — branding, service descriptions, product listings, photos and client records. You grant us a limited licence to host and display that content solely to operate the service for you. You are the controller of your client data and must have a lawful basis to collect it, obtain consent before sending marketing messages, and honour opt-out requests. We act as your processor. See the Privacy Policy.

You agree not to use the service to:

send unsolicited bulk or unlawful messages; upload malware; infringe intellectual-property rights; sell illegal, counterfeit or age-restricted goods; misrepresent your business; scrape, resell or reverse engineer the platform; probe or interfere with its security; or attempt to access another studio's data.

We work to keep the service available continuously but do not guarantee uninterrupted operation. Planned maintenance, third-party outages and force-majeure events may cause downtime. Support is available by email at support@rervva.com.

We may suspend or terminate an account for non-payment, breach of these terms, fraud or activity that risks other users. Where practical we give notice and an opportunity to fix the issue. On termination you may export your clients, appointments and orders for 30 days.

The service is provided "as is" without warranties of any kind to the maximum extent permitted by law. We are not liable for indirect, incidental or consequential damages, lost profits or lost bookings. Our total liability for any claim is limited to the subscription fees you paid in the 12 months before the claim.

We may update these terms. Material changes will be announced in the app's What's New notice and by email where we have an address on file, at least 14 days before they take effect. Continued use after that date means you accept the change.

Questions about these terms: support@rervva.com or the contact page.