Refunds & Cancellations

Every new studio gets 14 days free with full access. Nothing is charged during the trial. Cancel before the trial ends from the Billing screen and you are never billed.

The subscription is $19 USD per month and renews automatically. You may cancel at any time; cancellation takes effect at the end of the current paid month and access continues until then. We do not automatically prorate partial months.

If you cancel within 7 days of a charge and have not substantially used the service in that period, email us and we will refund that month in full. Outside that window, refunds are at our discretion — but if you were charged in error, double-charged, or billed after cancelling, we always refund it.

Refunds are returned to the original payment method and typically appear within 5–10 business days.

The 2% platform fee applies to payments processed through the platform. When a studio refunds a client transaction in full, the associated platform fee is reversed. Payment-provider processing fees are governed by that provider's terms.

Booking deposits, cancellation charges and no-show fees are set and controlled by each individual studio, and appear on the studio's booking page before a client confirms. Studios are responsible for honouring their own published policy and for issuing refunds to their clients.

If you are a client and want a refund, contact the studio you booked with — they can refund your deposit or order directly from their dashboard. Rervva does not hold those funds and cannot refund on a studio's behalf.

Press-on nail sets are custom, made-to-order or hygiene-sensitive items; each studio publishes its own return window and condition requirements on its shop page. Damaged, defective or incorrect items should always be made right by the studio. Prepaid packages and gift cards are redeemable with the issuing studio and are non-transferable unless that studio states otherwise.

Please contact us or the studio before opening a dispute — almost every issue is resolved faster directly. Studios are responsible for chargebacks raised against their own transactions.

Subscription refunds: email support@rervva.com with the account email and the charge date. We respond within 2 business days. Client refunds: contact the studio you booked or ordered from.